Description of AMAZON career in Hyderabad
A proactive, customer- and people-focused finance team leader is needed by GAR (Global Accts Rec) to oversee the cash application team. To ensure that team activities are effective, timely, accurate, and in compliance with financial policies, the role involves the use of controls, both systematic and manual, meticulous attention to detail, and targeted statistical monitoring.
- The Candidates should be responsible for the coordination between operations centres and the Cash Application process.
- He / She must watch out for how promptly and accurately receivable accounts are updated with customer payments.
- He / She should work closely with customer service, collections, and/or other internal stakeholders to ensure that problems with customer postings or misapplied cash are resolved promptly and without causing any inconvenience to customers.
- Find opportunities for automation and process improvement, and collaborate with corresponding functions to put ideas into practice.
- Ensures that staff is properly trained and that company-established policies and procedures are followed.
- Examine, verify, and accept write-off transactions and other refunds in accordance with corporate policy.
- Interact with senior management and external departments.
- Manage the overall headcount for the Cash App company in close collaboration with the business and HR teams.
- Creating and maintaining appropriate performance metrics, managing annual performance targets.
- Serve as a point of contact for escalated disputes involving internal and external stakeholders.
- Supervise the recruitment, orientation, and development of new team members.
- He / She should ensures that productivity is increased through regular performance data analysis, training, supervision and feedback.
- Candidate must have a degree in finance, accounting, business studies, or a closely related field, also knowledge of the Order to Cash Process in-depth.
- 10+ years of accounts receivables experience, with at least 5 of those years spent in people management and cash application.
- Ability to work cross-functionally, lead a team of diverse talent, and forge consensus on contentious issues.
- Capacity to assume accountability for difficult decisions, calculated risks, and the testing of novel ideas.
- Excellent interpersonal, verbal, and written communication skills.
- Capacity to complete tasks under time constraints and pressure.
- Experience in Microsoft Word and Excel.
Candidate must have a post-graduate degree in accounting, finance, or a related field, or a master’s degree.
PROGRAM MANAGER I, GCC
Company Name: ADCI HYD 20 SEZ
The WWCP Global Command Centre (GCC) team is seeking individuals to fix issues affecting customer experience in real time and plan, implement / improve the new / existing processes and tools with a focus on standardization.
- We are looking for a self-starter and driven individual with a strong operations and project management background, a passion for customers, exceptional communication skills, a logical mindset, and exceptional attention to detail.
- Candidate should be able to keep an eye on the network’s performance in real time and take steps to reduce any risks to metrics and the customer experience.
- Maintain constant communication with site operations, senior leadership, technology teams, and other internal clients on the status of real-time metrics and customer experience to assist the GCC team in day-to-day operations.
- Utilize conference calls to manage high-severity incidents and reduce risks to metrics, associate experience, and customer experience.
- Work closely with internal teams and their clients to understand their needs and priorities in order to define and scope projects.
- Work with different teams to plan and carry out the identified projects.
- Able to write daily business review documents with ease and produce reports to senior leaders.
- Look closely at the data and process, spot any issues, and, if possible, come up with a solution before presenting it to leaders.
- Candidate must have Bachelor’s degree.
- 3+ years of project or program management experience.
- He / She must be able to work on a flexible schedule, shift, or location, which may include the weekends, nights, or holidays.
- Demonstrated capacity to collaborate with others and support team members with difficult problems.
- Being able to convey findings and ideas to senior leaders.
- Must possess Analytical skills, logical thinking, data interpretation skills (basic to moderate level).
- SQL, MS Excel, and database work experience are all highly desirable.
- Preferred Qualification:
- Candidate must have knowledge of DMAIC and the principles of Lean.
- Having experience in gathering requirements and being able to create clear, comprehensive requirements documents.
- He / She must have the ability to manage projects and ambiguous situations.
PROGRAM MANAGER II – GCC
Company Name: ADCI HYD 20 SEZ
A highly qualified and motivated person is needed by Amazon’s World Wide Capacity Planning team to help reduce CS costs. The goal of our teams is to control all incoming contact volumes and associate capacity at all of our call centres around the world.
- Maintaining constant communication with site operations, senior leadership, technology teams, and other internal clients on the state of the customer experience across various business lines.
- Working with various tools that are used to gather the information required by the concerned teams would be involved in this.
- Handling cases where the plan is deviated from because of problems with the sites, vendors, or incoming volumes.
- Offering suggestions for process improvement and, after SOPs have been approved, and amending them.
- Project management: Determining requirements, collaborating with software teams to enhance tools, and putting forth ideas for automation.
- Recognizing instances of exceptions that occur repeatedly and taking action to remove the causes.
- Creating metrics, examining them, and making recommendations for improvement.
- Assist in new employee training.
- 3 years or more of project or program management experience.
- 3+ years of cross-functional experience working with tech and non-tech teams.
- Experience using data and metrics to define and implement process improvement initiatives for at least three years.
- Bachelor’s degree.
- Advanced knowledge of SQL and Excel (Pivot Tables, Lookups).
- Knowledge of defining program requirements and evaluating improvements using data and metrics.
- Exceptional communication abilities.
- Excellent analytical, mathematical, and problem-solving skills.
- Collaboration between stakeholder management teams from various sites.
- Perfect incident and BCP management.
- Accountable for people development.
3+ years of experience in implementing end-to-end deliverables and communicating results to senior management
Note: Candidates can visit the Amazon website for applying for the job.